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"I've never shipped my car before, how does it work?"
After you and Double Diamond have agreed to pick up dates and method
of payment:
- You will be faxed or mailed a copy of our agreement for you
to sign and send back to Double Diamond.
- You will be contacted 10-30 hours prior to the day your vehicle
is to be picked up. This call is to schedule the actual pick up
time frame.
- When the driver arrives you and the driver will inspect your
car and both sign off on the Condition Report/Bill of Lading.
This is to disclose any existing scratches, chips, dents, if any.
The driver will give you a copy of the report. He keeps a copy
to use at delivery.
- Upon arrival of your vehicle you will be contacted approximately
10-30 hours prior to its delivery. The driver/dispatcher and you
will set a delivery time frame for the actual delivery day. This
time frame is usually a 2-4 hour window.
It's extremely important that Double Diamond Auto Transport
has all possible numbers to reach you or whoever is receiving
your car.
- When your vehicle arrives you and the driver will conduct another
condition report, you will both sign the report and he will hand
you a copy along with your keys.
Double Diamond strives on
excellence and only works with highly qualified carriers whose damage
rates are the lowest in the industry.
"What if there's damage to the car that wasn't there when
I released it?"
- It's rare but it can happen.
- Hopefully you noticed it while the driver was still there and
he signed the BOL reflecting this new damage.
If you don't notice the damage until after he leaves call Double
Diamond as soon as possible so we can contact the carrier immediately
to document the damage.
- Read the BOL to see what necessary steps need to be taken. Double
Diamond will assist you in anyway possible but since the carrier
is the primary insurance holder it will be their Cargo Insurance
that honors your claim. Usually the carrier requires photos and
two estimates. Keep in mind that if you can't see the damage in
the pictures you have taken then they can't honor the claim.
- After submitting the photos, estimates and a short explanation
of the new damage please allow up to 14 days for a reply from
the carrier. Double Diamond will make phone calls to the carrier
to check on the progress of the claim.
Double Diamond is with you even after
your car delivers.
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